General Ticket Information

Address Changes: For our customer's protection, all address changes must be submitted on an Oregon Athletic Ticket Office address form, or by submitting an account update form online. It is your responsibility to inform the University of Oregon Athletic Ticket Office of any changes to your address, or contact information. Please contact the Ticket Office at 1-800-WEBFOOT for an official form or click here for the online address change form.

Children / Lap Seat Policy: Children under the age of 2 do not need a ticket to enter Matthew Knight Arena, but must sit on the lap of a ticketed patron. All patrons 2 years and up need a ticket to enter the venue.

Clear Bag Policy: Fans may bring in one (1) clear bag no larger than 12" x 6" x 12" or a 1-gallon plastic storage bag. Fans are limited to one clear bag per person, along with a small clutch or purse for privacy. CLICK HERE for further clear bag information and a visual of permitted bags.

Lost or Destroyed Tickets: With our move to mobile tickets, your tickets will always be at your fingertips. Available anytime on your smartphone, you can access  your tickets via the Go Ducks Gameday App. As long as you have your phone in hand and it is charged, you'll have your tickets. If you are having troubles accessing your tickets, you can always visit our box office on gamedays.  

Gates & Re-Entry: Doors open 1 hour prior to tip-off. Re-entry is not allowed.

Refunds: No refunds or exchanges are permitted unless an order cannot be filled. Refunds will not be granted due to a game time or date change.

Student-Athlete Guest Admissions: University of Oregon and Visiting School student athlete guest admissions will take place at the West Gate at Matthew Knight Arena starting 60 minutes prior to tip-off. Photo ID is REQUIRED.

Will Call: The Matthew Knight Arena Will Call Windows are located at the West Box Office. The office will open 1 1/2 hours prior to tip-off and close at half time. Photo ID is REQUIRED.

For more information on Matthew Knight Arena, click here.

Mobile Ticket Delivery. For all of our sports and events, whether it is your season tickets or single game tickets, YOUR PHONE IS YOUR TICKET! Mobile tickets are the quickest, easiest, and contact free way to enter any University of Oregon venue. The ability to download, transfer, forward, and sell your tickets can be done from the palm of your hand via the Go Ducks Gameday app. For more information click here

Accessible Seating

Due to the high demand of wheelchair accessible seating in Matthew Knight Arena and new ADA regulations, the Oregon Ticket Office requests that season ticket holders who purchase wheelchair accessible season tickets only use those tickets if you or your patrons are in a wheelchair. The Ticket Office will try to accommodate any requests for customers that need limited mobility seating but are not in a wheelchair.

The Ticket Office reserves the right to exchange tickets the day of game if patrons seated in accessible seats do not require this seating. Customers who need to make accessible seat arrangements must contact the Ticket Office prior to the day of the game. Accessible exchanges are filled on a first-come, first-serve basis and are subject to availability, we cannot guarantee that requests for exchanges will be granted.

Facility Enhancement Fee / Arena Bond Fee

The Facility Enhancement Fee is a fund that will ensure that all University of Oregon athletic facilities will be maintained and improved throughout the future of Oregon Athletics. All season and individual game tickets will include a Facility Enhancement Fee. Every ticket over $8 that is sold to an event at an University of Oregon Athletic facility will have a minimum $1 fee added to it. This fee goes to the payment of the bond that was used by the University for the building of Matthew Knight Arena.

Questions

Oregon Athletic Ticket Office - (541) 346-4461 or tickets@uoregon.edu